Welcome to the Clore Beauty Store FAQ! We’re here to ensure your journey to confidence and glamour is seamless. Below, you’ll find answers to the most common questions about our products, shipping, policies, and more. Can’t find what you need? Our responsive support team is always ready to help at [email protected].
✨ Quick Insight: At Clore Beauty Store, we cater to Style Chameleons, Beauty DIYers, and Professional Stylists worldwide. Our collection is curated for versatility, creativity, and professional-grade results, offering everything from transformative wigs and extensions to precision tools and vibrant makeup. Our style is modern, empowering, and customer-centric, focused on delivering beauty essentials with care and transparency.
📦 Ordering & Shipping
Q: Where do you ship from, and what are the delivery times?
A: All orders are lovingly prepared and dispatched from our hub in Jacksonville, Florida, USA. Our processing time is 1-2 business days (excluding weekends/holidays). After dispatch:
- Standard Shipping (DHL/FedEx): $12.95 flat rate. Delivers in 10-15 business days. Perfect when you need your new wig, tools, or makeup sooner.
- Free Standard Shipping (EMS): FREE on orders over $50. Delivers in 15-25 business days. Ideal for planning ahead and stocking up on hair care, accessories, and non-urgent essentials.
Note: We ship globally but are currently unable to deliver to some remote regions and parts of Asia. The checkout will confirm availability for your address.
Q: Do I have to pay customs or import duties?
A: For orders shipped outside the United States, any applicable customs fees, import duties, or taxes are the responsibility of the recipient. These charges are not included in our product or shipping costs and are determined by your local customs authorities.
Q: How can I track my order?
A: Once your order is on its way, you’ll receive a confirmation email containing your tracking number and a link to follow your package’s journey right to your doorstep.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: For your convenience, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Our checkout process is secure and seamless.
Q: Why is there a shipping fee for orders under $50 with the free shipping option?
A: Our Free Standard Shipping (via EMS) is a value offer for orders over $50 USD. For orders under $50, a calculated shipping fee will be applied at checkout if you select this method to help cover the carrier costs.
🔄 Returns & Refunds
Q: What is your return policy?
A: Your confidence in your purchase is key. If any item doesn’t meet your expectations, you have 15 days from the date of delivery to initiate a return for a refund or exchange. Please ensure the items are in their original, unused condition.
Q: How do I start a return or exchange?
A: Please visit our dedicated Returns & Refunds page for the complete step-by-step process, conditions, and the return address. For a smooth experience, we recommend reviewing the full details before initiating a return.
🌟 Products & Services
Q: What kind of products do you specialize in?
A: We are your one-stop beauty destination! Our world-class collection is curated for transformation and professional results:
- Hair Transformations: Full Wigs, Hair Extensions, Braid Extensions, Hair Closures.
- Professional Tools: Dryers, Curling Irons, Cutting Tools, Brushes & Combs, Hair & Wig Tools.
- Color & Style: Hair Colouring, Colouring Tools.
- Beauty & Makeup: Face Makeup, Eye Makeup, Face (skincare), Body care.
- Finishing Touches: Accessories, Contact Lenses, Fashion items.
Q: Are your products suitable for professional stylists?
A: Absolutely! We proudly serve professional stylists by offering salon-grade dryers, brushes, cutting tools, and coloring equipment. Our products are selected to meet the demands of daily salon use and creative experimentation.
👤 Account & Support
Q: How do I contact customer service?
A: Our customer-centric support team is here for you! Reach out via email at [email protected]. We strive to respond promptly to all inquiries.
Q: Where is Clore Beauty Store located?
A: Our company is based at 4955 Boundary Street, Jacksonville, US 32202. This is also the hub from which all your beauty essentials are carefully packaged and shipped.
Your confidence is our greatest inspiration. Thank you for choosing Clore Beauty Store to be part of your self-expression journey. Ready to explore? Shop our full collection here.